Refund policy
RETURN AND REFUND POLICY
Because ZHE products are intimate garments, all sales are final for hygiene and safety reasons. We cannot accept returns or exchanges for sizing, fit, preference, or change of mind. Please review our size guide carefully before placing your order. If you need help selecting a size, contact us before ordering at karyn@zhebykarynelizabeth.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want you to love your ZHE purchase. If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at karyn@zhebykarynelizabeth.com.
Include your order number, a description of the issue, and clear photographs of the item and packaging. If your claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you.
Items showing signs of wear, washing, alteration, misuse, or damage occurring after delivery are not eligible for replacement or refund.
Please do not return any item without contacting us first. Unauthorized returns cannot be accepted.
IN-STOCK ORDER CANCELLATIONS
In-stock orders may be canceled for a full refund before the order has been processed or shipped. Once an order has entered processing or has shipped, it cannot be canceled.
To request a cancellation, contact us as soon as possible at karyn@zhebykarynelizabeth.com. We cannot guarantee that a cancellation request will be received before processing begins.
MADE-TO-ORDER NOIR COLLECTION
Noir Collection pieces are made to order and require up to 10 business days for production before shipping.
A made-to-order purchase may be canceled within 24 hours of placing the order. After the 24-hour cancellation period, production may begin and the order becomes final. Made-to-order pieces cannot be returned or exchanged for sizing, fit, preference, or change of mind.
REFUNDS
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or credit-card provider to post the refund after Shopify confirms that it has been processed.
Original shipping charges and optional expedited-shipping fees are nonrefundable unless the order arrived damaged, defective, or incorrect.
This policy does not limit any rights available to you under applicable law.
QUESTIONS
For questions about an order, sizing, or this policy, contact:
ZHE by Karyn Elizabeth
Karyn Elizabeth Design LLC
karyn@zhebykarynelizabeth.com