Shipping policy
SHIPPING POLICY
We carefully prepare every ZHE order and appreciate your patience while we make sure it is ready for its journey to you.
ORDER PROCESSING
In-stock Bella and Wicked Collection orders are generally processed within 1–3 business days, excluding weekends and holidays.
Processing time is separate from shipping transit time. You will receive a confirmation email with tracking information once your order has shipped.
MADE-TO-ORDER NOIR COLLECTION
Noir Collection pieces are made to order and require up to 10 business days for production before shipping.
The estimated shipping time selected at checkout begins after production is complete and the order has been dispatched.
UNITED STATES SHIPPING
We currently offer shipping within the United States through our Shopify store.
Standard Shipping
Free
Estimated delivery: 3–5 business days after dispatch
Express Shipping
$15
Estimated delivery: 1–2 business days after dispatch
Delivery estimates are provided by the shipping carrier and are not guaranteed. Weekends, holidays, weather, carrier disruptions, and other circumstances outside our control may affect delivery times.
Express shipping shortens the estimated carrier transit time but does not change the stated processing or made-to-order production time.
ORDER TRACKING
When your order ships, you will receive an email containing tracking information. Please allow time for the carrier’s tracking system to update after your shipping label is created.
SHIPPING ADDRESS
Please review your shipping address carefully before submitting your order.
If you notice an error, contact us immediately at karyn@zhebykarynelizabeth.com. We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has entered processing or been dispatched.
Customers are responsible for additional shipping charges if an order is returned because an incorrect or incomplete address was provided.
DELAYED, LOST, OR MISSING PACKAGES
If your tracking information has not updated or your package appears delayed, please contact the shipping carrier first and then email us at karyn@zhebykarynelizabeth.com with your order number.
If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, building management, and the carrier. Please also contact us so we can help review the available tracking information and determine the appropriate next steps.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at karyn@zhebykarynelizabeth.com. Include your order number, a description of the issue, and clear photographs of the item and packaging.
Please refer to our Return and Refund Policy for complete eligibility and resolution details.
QUESTIONS
For questions about shipping or an existing order, contact:
ZHE by Karyn Elizabeth
Karyn Elizabeth Design LLC
karyn@zhebykarynelizabeth.com